Privacy policy

Last updated: May 25, 2026

At CLE, we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit the store, we automatically collect certain information about your device, including information about your web browser, IP address, and cookies. Additionally, when you make a purchase, we collect specific information from you, including:

  • Name, shipping address, and billing address.

  • Payment information (processed securely through encrypted gateways).

  • Email address and phone number.

2. How Do We Use Your Personal Information?

We use the order information that we collect generally to:

  • Fulfill and ship any orders placed through the store (including arranging for shipping and providing you with invoices).

  • Communicate with you and provide order updates.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services based on your preferences.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

  • Shopify: We use Shopify to power our online store..

  • Payment Processors (e.g., Sympl, Credit Card Gateways): To facilitate secure transaction processing and flexible installment plans.

  • Shipping Couriers: To safely deliver your orders to your location.

4. Online Payment, Cancellation & Refund Policy

If you make an online payment (via Credit Card or Installment partners like Sympl) and wish to cancel your booking or order, the following rules apply:

  • Cancellation Window: Orders or appointments can be cancelled or rescheduled up to 24 hours before the scheduled time/fulfillment without any penalty.
  • Refund Processing: Approved refunds for online payments will be credited back automatically to your original payment method (Credit Card or your Sympl account).
  • Transaction Fees: Depending on the gateway provider, minor administrative or transaction fees charged by the payment processor during the initial purchase may be non-refundable.

5. Data Security

We take commercial reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, or altered.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail through our customer support desk.